TLIP4039 Monitor Transport Operations

Assessment Task:

During the workshop you will review the key elements of this unit and then undertake group discussion sessions, where you will consider the questions shown below.  At this time you are to take notes so that, by the end of the day, you will have an excellent draft answer for most questions.  

1. You are walking through the warehouse when you notice that a liquid substance has puddled near the despatch area. Describe the procedure/process your workplace requires for dealing with this situation.  Would your workplace consider it a hazard, a near miss or an incident?
2. Upon further investigation you find a drum had fallen from a truck as it departed and landed on a 5 litre container of methylated spirits.   The puddle you found was the remains of a poor attempt to clean and cover up the incident.  Address the following questions in your response:

• What is your immediate action?      
• Name the applicable legislation and regulations
• What policies and procedures should have been followed?
• The reporting required
• Staff and stakeholder communication
• The costs involved and any potential further costs
• Actions to ensure it does not reoccur 

1. What is ‘load shift’, what could cause it and where would you locate expert information on how to restrain a load?
2. What are two advantages and disadvantages of road and rail modes of transport?
3. What modes of transport does your workplace utilise?   Could a more efficient mode in terms of cost and time be utilised in your business?   Justify your response.
4. Give four examples of transport metrics.
5. Why would a transport company implement a TMS? What is it and what are the benefits?
6. How are consignments/freight tracked in your workplace?
7. Describe two typical logistics problems that occur in your workplace that can be prevented or minimised with contingency planning.    Include the activity, its problems/risks, the contingency solutions you propose, and whether they are used already in your workplace.
8. The cost of absenteeism due to sickness is around $2,800 per worker.(Source: Direct Health Solutions 2010 Absence Management Survey) Employers and employees must take all reasonable steps to manage fatigue.  List at least three symptoms of Fatigue, and what does ‘reasonable steps’ mean?
9. You have been asked to coach a staff member to better manage a very angry customer due to their deliveries recently being short delivered.  Discuss how you will approach the coaching, and what you will advise the staff member to do prior, during and after the call?
10. What does Chain of Responsibility mean?
11. Who is covered by the Chain of Responsibility?
12. What are the key obligations of parties covered by the Chain of Responsibility?
13. Key Performance Indicators.  We need to develop transport standards of performance so that we can understand where we are in comparison with our competitors and against our own performance targets.  We often call these measures our key performance indicators, or KPIs.  In the case of customer service, our basic measure is DIFOT or ‘delivery in full, on time’.  
14. Describe how your company manages and measures DIFOT.  What other KPIs are or should be in place to assist in monitoring DIFOT and measuring performance/non-performance in all modes of Transport?
15. Outsourcing, and Fatigue Management.  You are the warehouse Dispatch Supervisor. You have outsourced your transportation, and a driver from your transport provider company has come to pick up his cargo.   You seem a little concerned about his state of mind. He is not making eye contact with you and seems distracted. He is regularly yawning.
16. What is your responsibility? What should you do?  Name the company fatigue management procedure and policy.  Describe where these documents are located