SITXHRM003 Lead and Manage People

What do the following mean?

Manager:

Leader:

Delegation:

Motivation:

Describe the following leadership styles

Authoritarian (autocratic)

Delegative (free reign)

Participative (democratic)

Describe Abraham Maslow’s theory on motivation.

Describe Adam's equity theory?

List 6 different characteristics of an effective team.

Discus the four stages of team building?

What is delegation? Explain the principles of delegation?

Read the case study bellow and answer the question to follow:

 

Sparks would fly every time there was a meeting of executive housekeepers from the different hotels, particularly between Frieda and Consuela. Frieda was a legend. She had been with the company for 12 years and had worked her way up the housekeeping hierarchy to become adomineering, no-nonsense manager. She told the others that her style was not negotiable. She was working with a group of low-level, low-skilled employees from a wide range of culturalbackgrounds who had no career aspirations. She accepted that staff turnover would always be high in the housekeeping department and insisted that this should be taken into account when dealing with staff. She said that she needed to be tough and task orientated – she and her staffwere there to get the job done and not to socialise. They all had families to go home to.

Consuela, on the other hand, was an ex-school teacher and a people-focused person. She and Frieda had major discussions about ‘team building’ and providing support for staff self development. Frieda always told Consuela she was wasting her time. Housekeeping was too busy, with too much pressure, to suit anything but an autocratic (authoritarian) style.

a) List and describe all the styles of leadership outlined in the above case study

b) Whose approach do you favour, Frieda’s or Consuela’s? Please explain your answer usingthe concepts you learnt about leadership styles. (20 - 50 words )

c) Given that most tourism and hospitality operations have certain periods in which work pressures are extremely high, how do you think that this should be taken into account by supervisors when thinking about their leadership style?

Detail 3 different ways of how you can recognise or reward a team member? Explain the benefits of each method you detail. (40 – 60 words)

List 5 benefits that flow from effective teamwork within a team.

Describe 3 points you can follow when organising your team to be successful.

What are the main benefits of organisational planning when it comes to your team?

What consultation should you involve when planning for your team? ( 30 - 50 words)

Read the case study bellow and answer the question to follow:

 

Training is effort initiated by an organization to foster learning among its workers, and development is effort that is oriented more towards broadening an individual’s skills for the future responsibility. (George & Scott, 2012). Training and development are a continuous effort designed to improve employees’ competence and organize performance as a goal to improve on the employees’ capacity and performance.

To run an organization, be it big or small, requires staffing the organization with efficient personnel. Specific job skills, ability, knowledge and competence needed in the workplace are not efficiently taught in the formal education. As such, most employees need extensive training to ensure the necessary skills, knowledge, ability, and competence to bring out substantive contribution towards the company’s growth.

Develop knowledge and skill, and for them to believe that they are valued by the organisation they work for, then they need to see valuable signs of  management commitments to their training needs.

Some of the more common means of staff development include:

change in job responsibilities

external training and professional development

formal promotion

internal training and professional development

opportunity for greater autonomy or responsibility