Task 1

Establish strategies to monitor and evaluate performance and sustainability for key systems and processes:

? supply chain

? operational systems

? product/service delivery?

Develop performance measures, assessment tools and techniques to evaluate the performance and sustainability of key systems and processes? For example:

KRAs:

? customers

? financials

? people

? processes.

KPIs:

Include measures relating to:

? sales budgets – achieve increase on previous year sales/$20 million by 1963

? pr