BSBMGT517-Manage Operational Plan

Task

Answer the activity in as much detail as possible, considering your organisational requirements.

Case Study A

Matt is the manager of the Weston bar and grill. He has recently developed an operational plan with the intended focus on delivering a quality customer service in a family friendly atmosphere. This will involve the arrangement of entertainment provided by comedians and musicians. Theme nights will also be organised for the customer’s entertainment. The chefs and bar workers at the Weston bar and grill will continue to provide an exceptional range of food and drinks. 

Refer to case study A.

1.Identify four types of information that would help to support the resource proposal for the Westons bar and grill.

2.Write an email or letter highlighting the need for resources in relation to the operational plan for the Westons bar and grill.

3.Role play a telephone call with a colleague in which you give directions for the implementation of an operational plan.

4.Plan a timetable for aspects of the operational plan.

Case Study B

The Digitise marketing company has had a great deal of success over the recent year. The design team has continually exceeded customer expectations, and the developed websites have been highly successful. The manager of the Digitise company is now planning on relocating to new premises for the purpose of expanding the team to include writers and social media experts. 

Refer to case study B

5.Role play a discussion in which you act as the manager and another individual acts as an employee and have a discussion about the relocation of Digitise.

6.Using mathematical information that is appropriate to your workplace, calculate the amount of a given resource which is required.

7.Role play consulting a health and safety specialist about changes to organisation policy.

Case Study C

Matt is the owner of the Frontier outdoor clothing company. He is planning on opening a new store in the Australian city of Cairns and expanding the current range of clothing. He realises that it will be necessary to obtain a business loan for the purpose of funding the opening of the new store and increased production of Frontier clothing.

Matt will need to produce an operational plan to support his loan application, which includes the following details:

a.Resource requirements

bKey performance indicators

cMonitoring processes

dContingency plans.

Refer to case study C

1.Identify four resource requirements which Matt might specify in his operational plan.

2.Give four examples of key performance indicators which matt might include in his operational plan.

3.Specify five elements which Matt might include within the contingency plan.

4.Specify four types of supporting information which Matt might provide to relevant stakeholders during the development and implementation of the plan.

5.Specify five ways in which Matt might improve his operational plan for the purpose of ensuring the approval of stakeholders.

6.Imagine that a group of stakeholders take the opportunity to discuss the operational plan after it has been presented by Matt. They then return with objections about the need to expand the Frontier clothing team and purchase additional technology.

Briefly describe three negotiation techniques which Matt could use in this instance.

7.Outline the use of the following strategies in relation to achievement of the operational plan within the organisation’s policies, practices and procedures:

a.Recruiting, inducting and developing personnel

b.Acquiring physical resources and services

c.Protecting intellectual property

d.Making variations to the plan

e.Monitoring and documenting performance.