BSBMGT516 - Facilitate Continuous Improvement

Deming’S Fourteen Points To Improve Quality

1. Create consistency to purpose towards improvement of product and service.

2. Adopt a new philosophy.

3. Cease dependence on mass inspection to achieve quality.

4. End the practice of awarding business on the basis of price tag.

5. Improve constantly and forever the system of production and service.

6. Institute modern methods of training and education on the job, including management.

7. Institute leadership.

8. Drive out fear.

9. Break down barriers between departments.

10. Eliminate slogans, extortions, and targets for the work force asking for Zero Defect and new levels of productivity.

11. Eliminate work standards that prescribe numerical quotas for both the work force and managers. In their place, use useful aids and supported supervision.

12. Remove barriers that impede hourly paid workers and managers from enjoying pride of workmanship.

13. Institute a vigorous program of education and retrainThe four components of this Deming cycle are:

14. Structure top management to empower them to achieve the above 13 points.

The four components of this Deming cycle are:

1. Plan: This step involves identifying and analyzing the problem. The objectives and processes are first established, keeping in mind the output expectations and quality requirements.

2. Do: This step involves implementing the plan, and executing the process to make the product. All data is collected and charted to be useful in the next step.

3. Check: This step involves measuring how effective the test solution was, and analyzing whether it could be improved in any way. Study the data results collected in the above step and compare against the expected results. The root causes for these differences are analyzed to ascertain if it is possible to improve the process to get better results. ing.