BSBCUS301 Deliver and Monitor a Service to Customers

Task

You will need to:

1. List the main areas of customer service that are critical to the success of your gym.

2. Design a personalised survey form to help you measure customer satisfaction in regard to your customer service.  

3. Develop a procedure that outlines the expectations of your Reception/customer contact staff when dealing with customers over the phone and also face to face.

4. Describe the key points that you will cover in your training session.

5. Explain any considerations that should be covered in order to ensure that legislative requirements are met.

Quality outcomes

Ensure the following for your submission:

i) It is grammatically correct.

ii) It is error-free.

iii) It is written in simple English.

iv) It comprises of an average of 15 words for each sentence.

v) There are separate paragraphs for each new content/topic or discussions.  Include references to relevant legislation, which must be defined.

Attach any models, tools, or resources that could be used in an organisation to improve the case study situations presented.

Tip: Read all text aloud in order to identify any gaps and correct them.  Ask another person to proof read your work in order to check for accuracy before you submit.

Writing strategies and actions for future improvements

A case study is designed for you to demonstrate your skills in reading, accurately interpreting and providing workable responses and strategies.  

Check that your responses provide:

1. Identification and clarification of the key issues.  Discuss and provide some suggestions as to what has caused these.

• Posted on : November 20th, 2019