BCO2041 Systems Analysis and Design

Question:

A number of issues have arisen that have prompted Sunshine Motors to contract you to look into the develppment of this new system.

• It is difficult to keep track of the Work Orders during the day and thus it is difficult to answer customer phone queries on the progress of their service

• Work orders were not collated till the end of the day, thus it was difficult to keep track of the consumption or inventory on a day to day basis

• Manual check had to be kept on inventory levels to make sure stock was available. If stock ran out this could be costly in terms of supplying the customer with replacement vehicles.

• As the number of customers has grown (and is expected to grow in future) it was sometimes difficult to keep track of the fleet or loan cars, and answer customer queries on when one would be available so they could book their service.

• Additionally, we need to keep better track io kilometers in our loan fleet so these can also be serviced in a timely manner.

• Delays in sending paperwork to our suppliers can cause delays in inventory processing and result in longer delivery times of stock.

• The level of paperwork is increasing and the accounts department is having trouble keeping up with the timely production of monthly statements, processing of payments and general financial reporting.

• With customers beginning to ask for different methods of payment such as email, PayPal etc, we need to look at incorporating this into our business processes somehow