BSBWOR401A-Establish Effective Workplace Relationships

Assessments.

The assessments for Workplace Relations are a series of short scenarios that you will be expected to respond to.  There are also several Quiz questions that need to be answered.  The allocation / weighting given to each assessment is given at the end of each piece of assessment.  

Assignment 1. 

Gathering Information

Jonathon manages a sales team in a large multi-national company. He wants to investigate ways of improving the team’s customer service and improving the relationship building skills. 

Assignment 2

Develop a Survey

Discuss with your Lecturer / Trainer before commencing to make sure the chosen task will meet the criteria required. 

The organisation you work for has policies, procedures, standing orders or other instruments that govern how the organisation works. Some example may be:

1.A dress code policy

2.Harassment policy

?Privacy Policy And most likely others. 

You are to develop /design / write a Survey of at least 15 questions that you can ask your fellow team members at your work, or a friend’s workplace where an improvement can be made to an existing policy. 

Before you write the questions you are to complete a short description of:

1.Purpose of the survey

2.Design the survey to gather information anonymously

You and to provide your Lecturer / Trainer the questions prior to having the survey questionnaire actually answered. 

The survey is to include the following types of questions:

1.Open questions

2.Closed questions

3.Multiple choice

4.Questions that require a short written (no more than three lines) answer.