MM320-Organisational Development and Change

Question 1

Critically analyse the forms and levels of diagnosis that were employed, and the nature and level(s) of the intervention.  For this question, you should: 

1. Start by briefly explaining what is diagnosis and why it’s important. 

2.Analyse the forms and levels of diagnosis (to answer this part of the question, please refer to Chapters 7 & 8 of the textbook) 

a.Was it problem-centric model or a dialogic model 

b.Whichever model that you choose, provide specific evidence of its use in your organisation. Apply the characteristics of the model to analyse the change in your organisation.  What was the level of the analysis 

c.was it at the individual OR Group OR organisational level. Please remember that there is usually an overlap between the levels (interdependence)  

2.What were the interventions that were used in respect to the change activity in your organisation? (to answer this part of the question, please refer to Chapter 10 of the textbook) 

a.At what level was the analysis – covert or overt or both (you may use the iceberg model to extend your discussion)

b.You need to also integrate the importance of communication in the intervention taken in your organisation.

c.Explain which of the modes of intervention was used – provide specific evidence of the use of this model/s

d.Explain also the depth of the intervention

Question 2

What form did the communication of the change process take and how effective was this? Explain, with reference to relevant theories and concepts covered in the unit, how you came to your assessment of the effectiveness. (30 marks) 

a. Explain the form of the communication – was it transmission, social construction or dialogic

b. Provide evidence of the form of communication that took place in your organisation

c. specific examples of the conversations or utterances

d. You can also include whether the communications were discursive or recursive 

Question 3

If you were to be engaged as a Change Management consultant, how would you have managed the change process differently and why?

To answer this question, you may: 

1. Identify some of the flaws in the implementation of the change process and explain why these were not successful – explain why the earlier approaches used in your company was not effective.

2.Acting as the consultant, make recommendation on how you think the process should have been managed effectively. Justify your recommendations – i.e. why you believe that the method/approach you are suggesting is better than the way change was implemented in your organisation. You may explain what you would differently in each stage of the change process that took place in your organisation.

3. While you may use elements from Chapter 4 of your textbook, you need to also reflect on your learning for this unit and integrate the concepts (especially topics 4-9) in explaining your answer.