SHBXPSM001 Lead Teams in a Personal Services Environment

Assessment must ensure use of:

· a team whose overall performance is the responsibility of the individual; this can comprise:

o team members in a personal services industry workplace; or

o people who participate in role plays or simulated activities within a training organisation

· paying clients for whom the team is providing services; these can be:

o clients in a personal services industry workplace; or

o clients in a simulated personal services workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

· the following documents which can be actual documents used by a personal services business or generated by a registered training organisation for the purposes of project and assessment activities:

o documents which outline personal services values and business objectives; these could include mission statements, client service policies and job descriptions

o a range of job descriptions.

• Posted on : January 24th, 2020