BSBLDR801 Lead Personal and Strategic Transformation

Task:

To provide financial assistance for people struggling to borrow money from traditional banks and money lenders and to embody service, professionalism and integrity. Their vision is to be a valued service provider and first choice for customers.

With 38 stores throughout Australia, Logbook loans is one of the leading short-term lender in the country. Clients are offered loans secured against the value of their owned vehicle.

The organisation’s strategic objectives are:
1.Outstanding customer service
2.Successful growth of the business
3.Sustainability and longevity
4.Employee satisfaction

The organisation’s values are:

Teamwork and excellence
Committed and energetic
Shared success

Unfortunately, due to poor financial performance in the previous year, the owner wants to restructure the organisation. Some stores will be closed, while others will be reduced in size. Many staff members will be affected, some facing retrenchment and others new duties and additional responsibilities.

1.Would you say the organisation’s core values contribute to a positive workplace culture and effective workplace relationships? Give a reason for your answer.

2.Discuss the relevant legislation and regulation which apply to this financial organisation.
 
3.Explain the difference between a change agent and a leader during organisational change.

4.What approach will you adopt during the change process identified in the case study to overcome the resistance to change and lessen the impact on staff members? Give suitable reasons for your answer.

5.You have been tasked with rolling out a series of employee communication initiatives to inform employees about the new organisational changes. Complete the communication plan to be presented to the owner for review.

6.Prepare a short report on how you will provide strategic leadership during the Logbook loans change process using Kotter’s eight step model. Prepare a brief paragraph to describe each stage. Your report will need the following headings:

Introduction
Creating a sense of urgency
Creating a guiding team
Developing a clear vision and strategy
ommunicating the vision for understanding and by-in
Empowering others to act
Allowing for short-term wins
Consolidating and keep striving
Creating a new culture