CHCCCS007 Develop And Implement Service Programs

Required Resources

You will need to have access to relevant legislation, standards and codes, industry practices.

Questions:

1. What are two strategies to ensure service users are supported based on their individual needs at all levels of program planning?
2. What are two barriers that may prevent service-user participation?
3. Describe how two of the barriers you identified in Question 3 may be overcome.
4. List two ways you could consult with people accessing your service.
5. Identify two strategies for consulting and collaborating with other services.
6. What is meant by ‘multifaceted needs’?
7. What other parts of the organisation’s work may impact on service delivery?
8. What codes, standards or legislation may impact on the community services area you plan to work in? Identify one of each.
9. Identify two internal and two external stakeholders whose input into program planning you consider is important.
10. List two ways of incorporating individual differences, rights and needs into planning.
11. List three strategies (one for each) that you can use to identify financial, human and physical resource requirements when planning.
12. What is the name of the funding process used by governments in Australia and what is an alternative funding framework also used by community services organisations and programs?
13. Name three systems (or work areas) that can support program planning.
14. Identify a template tool that can be used to document a program plan and list its components?
15. Who is responsible for communicating roles and responsibilities to relevant stakeholders when planning a new program and what are two methods they can use to do this?
16. Who is responsible for governance of an organisation and how is accountability ensured at all levels?
17. Explain two of the principles that are important when planning a new program.
18. Describe the stages of monitoring a program.
19. What document guides the way money is spent on running a community services program and what are two types of resources that are needed to run a program in this sector?
20. Identify a need that is common to most service users and explain how an organisational procedure may shape the way you act to better meet that need.
21. Identify two factors you would take into account when assessing a program’s capacity.
22. How does evaluation feed into continuous improvement?
23. How can you ensure risks are addressed when delivering a new program?