1. Explain emotional intelligence and the importance of this characteristic at work.  

2. Explain each of the five essential principles of emotional intelligence as defined by Daniel Goleman.

3. Explain the key principles of the Emotional Intelligence Theory developed by Caruso and Salovey (2004).

4. Explain three strategies that can be used to build emotional intelligence.

5. Explain how a manager with high emotional intelligence can assist in achieve business objectives. Provide an example to illustrate your answer.

6. Explain the importance of recognising cultural differences in emotional intelligence. Provide two examples example to illustrate your answer.

7. Explain two ways of communicating effectively with a diverse workforce with varying cultural expressions of emotions.

8. Explain two ways of using emotional intelligence to build effective workplace relationships.