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MKTG1065
Australia
Royal Melbourne Institute of Technology
Analyse the current and potential customers using relevant theories and models.
The analysis should clearly show: Who are the customers and what are the key customer segments. For each key segment:
• What is the buying process?
• What are the customer needs and selection criteria?
• What influences the buying or selection process?
• Do they have buying decision groups?
• What is the impact of the 3 buying classifications within each of the key segments.
• What are the customers looking for in a B2B relationship?
• What type of relationship do the customers require?
15,000+ happy customers and counting!