BSBINM501-Manage an Information or Knowledge Management System

Assessment 1: Written Questions

Instructions for Students Students must answer all questions. Most questions require short answers although some questions require a more detailed response. Students may use various sources of information including: text books, learning workbooks, other documents and the internet and they must list their sources.

Questions:

1.Why is it important to research stakeholder requirements for an information or knowledge management system? Give examples of how you might collect information from internal and external stakeholders

2.Suggest strategies for resolving the following information management system problems:

a) You want to summarise sales information by customer type but the report does not exist in the customer management system.

b) Your computer is crashing regularly, causing you to lose data.

c) Customer data has been provided to a supplier in error.

d) Customers are complaining about shipping delays and backorders.

3.Select a component of an information or knowledge management system with which you are familiar. Describe the strengths and weaknesses of that system. 

4.Describe SWOT analysis. Give examples of how it may be used to measure the effectiveness of an information management system. 

5.What types of practices, procedures and processes at your workplace allow for the identification, creation, distribution and adoption of insights and experiences by employees?

6.Implementing an information or knowledge management system can have several operational implications of which the manager must be aware. Give examples of some of these implications that were, or may be, experienced in your workplace. 

7.The ongoing review and evaluation of the information or knowledge management system ensures it stays relevant. Find two other advantages of review and evaluation. Explain how these advantages affect a workplace over the long term. 

8.Identify stakeholder training requirements and needs from a knowledge system requires research. Give examples of methods you have used, or would consider using in the future, to assess client learning needs.

9.Your suppliers and contractors may also require the ability to use your knowledge or information management system to enable them to fulfil their requirements. Give two examples of how you might achieve this while maintaining the integrity of your system.

10.As a manager responsible for implementing the required training, you need to understand the type of knowledge that is deficient. Briefly explain the two different types of knowledge and provide examples of how you may identify a deficiency in each type within your staff

11.When planning the facilitation or delivery of training the requirements of federal and state legislation must be complied with. List at least three (3) statutes you must be aware of within your workplace context.

12.List and explain some of the ways in which your workplace ensures staff training on information systems is effective. What improvements could you recommend to improve compliance with company procedures?

13.Most organisations have multiple sets of data on different systems such as procurement, sales, logistics and finance. Describe how a workplace could ensure these systems are integrated and aligned so information sharing could occur.

14.Information is one of the most important resources to an organisation. What advantages can good quality information provide to your role?

Assessment 2: Systems Analysis 

Instructions for Students Students are required to demonstrate their skills and knowledge on BSBINM501 Manage an information or knowledge management system by completing a range of tasks, outlined below, relating to analysis of an information or knowledge management system with which they are familiar.

Students must answer all questions. Most questions require short answers although some questions require a more detailed response. Students may use various sources of information including: text books, learning workbooks, other documents and the internet and they must list their sources.

1.Select a component of an information or knowledge management system with which you are familiar.

a) Assess the effectiveness of this system, explaining how you collected the information to complete the assessment.

b) Identify possible improvements that could be made to the system.

c) Suggest other employees who may be involved in assessing the system and designing improvements.

d) Write a report summarising your assessment and possible improvements.

2.Identify and list three or more members within your organisation who need to use its information system. Next to each name, record their position and make a note of their learning needs

3.Create an email, memo, poster or webpage to promote the use of the knowledge management system. Ensure you explain how the information will be read by all relevant personnel.

4.Identify the performance measures used to calculate the effectiveness of your organisation’s information systems. You may select a single system, such as a CRM, or a whole system. List some of these measures and describe how they are collected; for example, automatically, via an integrated computer KM.