MKT203-Services Marketing

Task

Individually you are required to choose a service brand that you have recently transacted with. 

Assessment Description

The purpose of this individual scenario analysis is to develop students’ skills in applying relevant service marketing analysis tools. This will enable students to apply learned marketing theories and concepts to a ‘real world’ business case within a safe learning environment.

Assessment Instructions 

Individually you are required to choose a service brand that you have recently transacted with and prepare:

1. A service offering diagram clearly distinguishing between core, supplementary and augmented services for the organization.

2. A service process map/blue print of the service organization’s different steps of the processes followed by the service organisation, time taken for each process etc.

Consider complexity and divergence while preparing these charts. Please refer to week-4 lecture material to prepare this assessment. In preparing your process chart, you will need to include images and any other visual aid that supports your analysis. 

You are required to reference at least 5 sources of information. These may include corporate websites, government publications, industry reports, census data, journal articles, newspaper articles, and textbook material.