HAT203 Hospitality and Tourism Management

Your task

Individually, you are required to create a problem-solving matrix that interprets and investigates the interrelationship of the human resource, financial, and product and markets contexts.

Assessment Description

The purpose of this individual assignment is to develop your skills in analysing the structure and functions of hospitality and tourism management. This will enable you to understand the different types of business management issues that can arise in the hospitality and tourism operational contexts.

Assessment Instructions

Your first task in this assessment is to read the following hypothetical problems:

Problem 1: The international travel brochure states incorrect room rates for your hotel during the busiest period of the year.

Problem 2: Over the past few months, the food and beverage department in your hotel experienced high staff turnover rates, and your hotel is about to host the biggest function of the year.

Problem 3: The recent quarterly statement of the front office department indicates a rapid decrease in room sales generated through phone bookings.

Your next task is to identify the main issue in each of the problems by allocating a tick and a brief explanation in the relevant quadrant in the problem-solving matrix. You are then required to consider how each of the problems interrelates with other hospitality and tourism contexts by listing the potential implications of the identified issue in the remaining of quadrants. Your final task is to propose an appropriate framework or concept that we’ve covered in weeks 2 to 5 to address the identified issue in each of the contexts