BX3193 - Hospitality Operations Management

Instructions:

From Session 2 to Session 5, we mainly focus on three key subject topics: Human Resource Management in hospitality, Travel agency management, and Visitor attraction management. You are required to select one of the three topics (human resources, travel agency, or visitor attraction management), and then review its associated three contemporary journal articles provided. You must identify and discuss the key issues/challenges facing the area of hospitality that you have chosen in terms of operations management and then provide personal statement/recommendations on the issues/challenges identified.

Useful Information: Information on the journal articles linked to each topic are in the Assessment tab . It is important to read each article carefully and seamlessly integrate them in the paper. It is highly recommended to refer to the grading criteria as you plan for, develop and write this assessment. Attend regular online Collaborate sessions as well as drop-in sessions for guidance.