2128IBA Business Processes

You will make use of the interviews provided below to develop two Relationship Maps, followed by two Cross-Functional maps (four maps in total). Although the development of the process maps is done from the interviews, this should not prevent you from making process improvement suggestions or pointing out obvious omissions.

Once the maps have been developed, critical process performance measurement points should be identified and, appropriate measures put in place.

You are to hand in the following:

1) Two relationship maps, identifying disconnects and proposed improvements and; explaining what it describes.

2) Two Cross-functional maps complete with an explanation of what it describes, and proposed improvements.

3) At each cross-functional map (related to each business process) 

(i) determine what performance measurement would be appropriate; 

(ii) where in the map would be appropriate to measure , and 

(iii) explain why.

4) Develop a flowchart illustrating the process of bicycle service to point out 

(i) 2 fail-safing points and, 

(ii) the line of visibility.