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Some points to consider are:
Role of Technology as a Process Enabler
Some points to consider are:
Change Management Issues
Some points to consider are:
Creation, usage, and assessment of decisions inside an association that empowers it to accomplish its long and short-term targets is what we call an organizational strategy (Ahadi, 2004).
Key vital thoughts of an organizational strategy
(1) What re-arrangements, achieve augmentations and vital connections will be important to convey the expected procedure.
(2) What new abilities and capacities will be required and what changes in the techniques related to capabilities.
(3) The exhibitions that will be needed as well as how to accomplish them.
(4) In the corporate culture to meet the new necessities, the changes (assuming any) that are needed.
(5) The ways in which the operational exercises shall be coordinated for adjusting them with the new vital goals and aims.
Once the system is planned the most critical period of execution must be embraced.
Air Products (NYSE:APD) gives air, process and forte gasses; execution materials; hardware; and innovation (Air Product Inc. Form 10 K, 2016). It has nearly 70 years that the Company is empowering its clients to get more out of the services provided in beneficial, vitality proficient and economical manner. Forbes magazine and Thomson Reuters, both have perceived the organization as one of the world's most developing organizations. In more than 50 nations, it has not less than 21,000 workers that supply powerful solution for energizing, conditioning and developing markets. They are into the business of refinery hydrogen, semiconductor materials, coal gasification, propelled coatings and glues and gaseous petrol liquefaction. In financial 2013, profit earned by Air Products was $10.2 billion.
The present market capitalization of the organization is approximately $30 billion and offers of $ 7.5 million in the year 2016. Air Products are the world’s most secure and best performing mechanical gasses organization due to those employees who are involved in different segments all around the world working. This gives tremendous support and manageable offerings of all clients (About Us, 2016).
Established in 1940, Air Products has gained reputation for its imaginative culture, sense of duty and operational magnificence regarding environment and sustainability (Air Products and Chemicals, Inc., 2016). Their motive is developing healthy relationship with their clients and groups, in context to human qualities – to understand their exact needs, by and displaying an enthusiasm for outstanding requirements.
We trust that an interest in Air Products—and for sure, in any organization—is a demonstration of confidence; and confidence must be earned by working with honesty and responsibility. These center esteems are at the establishment of all that we do. It has been observed that the organization has generally held a firm persuasion that the best method to be great organization and to convey an incentive to clients and investors is to be judicious, legitimate and moral in individual conduct and business practices at work (Form 10 K).
The Company's Industrial Gases business is sorted out and worked provincially (Hameed, 2016). To enhanced clients in numerous enterprises, the local Industrial Gasses sections (EMEA, Asia, America) supply gases and related gear in the important district incorporating those in glass, substance preparing, metals, hardware, vitality creation and refining, sustenance handling, metallurgical businesses, medicinal, and simple assembling. To encourage the change of substantial rough feedstock and lower the Sulphur substance of gas and diesel powers, refiners use hydrogen. Business concerning chemicals utilizes nitrogen, hydrogen, carbon monoxide, oxygen, and syngas as feedstocks in the generation of numerous essential chemicals (Kraus, 2017).
Fluid Bulk— With the help of tanker or tube trailer, product is conveyed in mass (in fluid or vaporous shape) and put away in its fluid state, at the client's site in gear outlined and introduced regularly by the Company for vaporizing into a vapor state if required. Fluid mass deals are normally administered by three-to five year contracts (Alison Parkes, 2011).
Bundled Gasses—Small amounts of item are conveyed in chambers. The Company works stacked gas organizations in Asia, Europe, and Latin America. In the US, the Company's offers items only for gadgets and attractive reverberation imaging (chiefly helium) enterprises (Alison Parkes, 2011).
On location Gases - Clients, primarily the vitality creation and refining, concoction, and metallurgical enterprises are provided large amounts of nitrogen, hydrogen, carbon monoxide, syngas and oxygen in heavy quantity. Production of gases is done all around the world at the businesses by pipeline frameworks from midway found generation offices and are by and large administered by 15 to 20 years contracts (Alison Parkes, 2011).
By means of a 10-15-years of demand of gas contract or through the demand of the gear to the client, the Company additionally conveys little amounts of item through little on location plant. In the creation of air gases, power is the biggest issues for price and the essential crude material for carbon monoxide, syngas generation and hydrogen is petroleum (Protection and Management). We moderate power and petroleum gas price fluctuations legally through estimating recipes, additional charges, and cost go through game plans. Amid monetary year 2016, no noteworthy challenges were experienced in getting sufficient supplies of energy and natural gas (Savino, 2009).
In the HRM, Compensation and Execution Appraisal are the most prominent parts. System is made noteworthy by defining a framework that is completely lined up with hierarchical methodology. It influences the worker's inspiration (Frost, 2017). Moreover, remuneration strategy that is set in a sound and reasonable manner goes far keeping up, in pulling in, creating and holding great representatives (Top ten Problem Faced by Business).
For any organization, quality is an integral and the most basic issue. A large group of different territories are influenced by change in quality decidedly. Change in quality prompts a decrease in production or benefit cost and, giving clients satisfaction and retaining them. Increment in deals takes place this way enhancing market capture. This decreases marketing cost which contributes towards enhanced profits (Savino, 2009).
Having the correct learning abilities, and state of mind is a critical capacity of HR, The capacity to pull in and select human asset. Main concern of an organizations are profitability, services and quality and in these regions, any positive commitment of HR has a great implication (Alison Parkes, 2011).
In the development region, beginning with profitability, acceptance of workers, who are a total fit with the employments, will bring about unmistakable changes in planning, deciding, supervision, and procedures and others motivation change in competence, thus influencing profit of the organization (Ulrich, 2012).
Constant learning, in any organization implies development through singular representatives and in addition groups, and the association of organization overall. Situation can be made effective with help of system for learning through instructing, understanding, self-learning and tutoring along with training and advancement, which is basic need in the learning association. Training to the employee is major role of HR, who is the primary coordinator and controller of learning. It is duty of an HR to guarantee about the real learning to be trailed by application to achieve promotions in several sectors of the operations. In increasing the value of the organization, role played by HR is effective (People and Organizational Issues, 2017).
Planning is a part of organizing and it must be done in very careful manner and in connected process. To finish the objective, orchestrating employees in a decision?making system after allocation of processes to employee, this procedure covers the process and steps to what work is expected, for any organization. In an organization, the final product of the sorting out process is an entire parts acting in concordance for execution of undertakings to achieve objectives in successful and productive manner (Recklies)
In case, the process related to planning is not directed well, the outcomes may yield disappointment, perplexity, constrained viability and loss of proficiency (Ulrich, 2012). A workplace shall bring about a legitimately executed process for organizing, where all colleagues know about their duties in Air Product Inc.
The hierarchical procedure comprises of five stages, when all is said to be done, has been presented in the figure below:
Source: (Jenifer L. Grant, 2016)
Air Products discovers that MindManager are valuable for enhancing inward execution and notwithstanding utilizing Mindjet MindManager for outward-coordinated exercises. A straightforward, visual report is incorporated that can be extended or brief to stow away or uncover points of interest. MindManager is used by Paul Pfiefenberger of Air Products' Continuous Improvement Manager, utilizes to delineate sessions that can incorporate upwards of twenty scientific engineers, deals delegates, plant faculty (Mifflin).
Air Products' liquefaction procedure innovation and hardware is well demonstrated and is utilized as a part of most of the world's baseload LNG limit. No organization has more involvement. The company has helped pioneer the LNG business and have been outlining liquefaction frameworks and providing primary cryogenic warmth exchangers for plants everywhere throughout the world for more than 40 years (Air Products and Chemicals, Inc., 2016).
Regardless of whether the customer is creating steel or nonferrous metals, conventional petrochemicals, or running the most developed gasification or oxyfuel process for your perfect vitality application, your air partition plant assumes a noteworthy part in your operations. Air Products has the experience, resources and technology to configuration, architect, build, and work a savvy gas supply framework for particular application of the client (Form 10 K).
Air Products as of now claims and works more than 300 air partition plants in more than 40 nations around the world, in a wide range of utilizations (case study). Notwithstanding our own plants, the company has sold, outlined and worked on more than 1000 air detachment plants all around. With an ability of 50 tons for every day to single training offices with limits to produce is that is also extending past 4,000 tons for each day, with advancement for single prepares up to 7,000 tons for every day (About Us, 2016).
A complete scope of administrations and answers is offered by Air Products to keep the air detachment plant at top execution.
Air Product then again trusts that the key foundations (empowering agents) to effective HR change are as per the following:
In the graph below, 5-years cumulative returns of the common stock of the company is provided with those of S&P 500 Index and S&P 500 Materials Index. The figures expect an underlying speculation of $100 and the reinvestment of all profits.
Agile development is used by any of the computerized organizations to convey products and ventures to clients all the more proficiently and with more noteworthy unwavering quality. Utilizing this product advancement approach over all specialty units and groups of products (as in the case study), computerized giants have possessed the capacity to plan and assemble includes rapidly, test them with clients, and refine and revive them in fast cycles (Rouse).
Few of conventional organizations apart from those with both on the web and disconnected existences are utilizing agile philosophies over the dominant part of their product and services improvement groups. Within the Air Product, they deal with many sectors and in several countries, therefore it’s very essential for them to develop and discharge versatile applications or site with high efficiency. However, those gatherings ordinarily remain physically and deliberately separated from whatever is left of the IT organization and whatever is left of the organization (Martin Dewhurst, 2012).
Global Process Management Team (GPMTs) that speak to sub-forms, for example, "make" process, sub-processes inside "make" have proprietors. These GPMTs meet with their allocated IT account administrator for organizing that work and afterward take their needs to the GSCB; work the worldwide procedures and organize change thoughts’, including IT anticipates. Quarterly the GSCB organizes IT change openings over every worldwide procedure. These open doors continue through a great stage-entryway process depicted in the following area (A Handbook for Measuring Employee Performance, Mar 2017).
GPMTs recognize openings and extension these through a task contract, which is an abnormal state particular that gives enough detail to have the capacity to decide the business esteem. For these open doors, AP has a formal algorithmic scoring instrument. It tries to adjust P&L, vital and accounting report affect factors (Air Product Inc. Form 10 K, 2016). At the following stage is a more profound determination scope and enhanced cost estimation:
Not all ventures inside the change announcing apparatus (Idea Tracker) are IT anticipates, and they differ in measure from hours of work to years of work; the vast majority of the 10,000 activities there are little. In 2004, Air Products changed its approach for supporting all ventures, to be incorporated, paying little respect to measure, supervisors felt the association was missing much good work that was completing by people. They understood that smart thoughts originate from all over the place; the device in this way was opened up for any of the project that was identified with efficiency. Air Products would now be able to track what is being done; people can get acknowledgment for their work, and triumphs can be recreated starting with one territory then onto the next (About Us, 2016). As said by VP of Integrated Supply Chain, Tom Ward, the significance of the apparatus is to make mindfulness around profitability. There is similarity between the manner the organization checks its security. As believed by Ward, the change announcing device adds to a culture of profitability. He also added that the organization needs individuals to consider efficiency without stopping for even a minute (Air Products and Chemicals, Inc., 2016).
Ward properties achievement in worldwide inventory network changes to Air Products' one organization mantra. Without survey the business as one organization—utilizing a similar dialect and information—he said associations sit around idly and cash planning the worldwide supply chains as opposed to overseeing them. He thinks taking a business point of view instead of an IT viewpoint in executing SAP was a linchpin in Air Products' fruitful innovation enablement of its store network (Air Products and Chemicals, Inc., 2016). In the a long time since propelling "one organization," the accompanying standards have guided innovation enablement (Ahadi, 2004).
Paul Wood is Project Manager for Air Products' Wichita Advanced Controls Initiative Project, a push to mechanize at one of the organization's current compound plants (How to appraise suppliers, 2007, Jul). Like Henderson, Wood and his venture group utilize Mindjet MindManager to track the commonly non-direct way that starts at venture initiation. "When characterizing the extent of a subcontract, for instance, we may end up examining tubing establishment," Wood says. "That may provoke somebody to say that we have to join tubing determinations in the bundle, which thus prompts specifying different particulars that should be provided. Mind Manager enables the group to haul some structure out of these free-extending discussions." (How to appraise suppliers, 2007, Jul)
Work is planned much before the ascertained time, in an efficient manner in within the organization. Employees must be involved in planning procedure and it will enable them in comprehending the goals of the organization, like what has to be done, how to do, how many members in a team are needed and what should the deadline be? Setting up the components and measures of execution research designs, the managerial requirement for planning the execution of the worker participation is commendable in the managerial level. Benchmarks and execution components ought to be justifiable, quantifiable, impartial, achievable and certain. Employees, through basic components are responsible for work duties and services assigned to them as an individual or team (Frost, Barriers & Challenges to Change Implementation). With the goal that they can be balanced for changing work prerequisites and project destinations, worker execution designs ought to be adaptable. These plans, at the point cannot simply be paper work that is documented in a drawer and seen just when evaluations of record are required rather can be can be advantageous working archives that are examined frequently.
Projects and undertakings should be checked constantly in a viable organization. Checking great means reliably measuring execution and giving continuous input to representatives and work bunches on their advance toward achieving their objectives. The administrative prerequisites for checking execution incorporate leading advancement surveys with representatives where their execution is looked at against their components and principles (Savino, 2009). Progressing observing gives the administrator the chance to check how well representatives are meeting foreordained benchmarks and to roll out improvements to unlikely or tricky guidelines. By observing persistently, bosses can distinguish unsatisfactory execution whenever amid the evaluation time frame and give help to address such execution as opposed to hold up until the point that the finish of the period when synopsis rating levels are allotted (Transformation, 2017).
Ventures and endeavors ought to be checked always in a practical organization. For checking execution, the managerial requirements join driving progression overviews along with employees, where the execution is taken a gander at against their principles and components (Savino, 2009). To check the way in which the employee will meet the benchmark is allowed by experienced employers to take off enhancements to precarious or tricky rules. Managers can recognize inadmissible execution at whatever point in the midst of the assessment time span, by observing relentlessly, and offering favor to address such execution rather than holding up the point.
Employee’s developmental requirements, in a viable organization are initially surveyed and then fulfilled. Making in this event suggests that extending the capacity for giving out the best through training, giving assignments that present new aptitudes or more lifted measures of obligation, distinctive methods or improving work shapes (Mifflin). Employees within the organization need ample time for training and development to perform efficiently. It strengthens abilities and capacities related to business. It also helps employees in empowering to remain mindful of changes in the workplace, for instance, the introduction of new development. Organization gives a radiant opportunity by doing the methodology of execution to managers and employees to distinguish developmental requirements (Mifflin).
It is significant to gather employer execution is now and then though of by the organization and it is valuable. It is essential for organizations to know about the best performers. Rating suggests surveying specialist or social event execution, inside the setting of formal execution examination essentials against the segments and measures in a employee execution outline. The rating of record is dispensed as demonstrated by techniques joined into the research program of the organization. It relies upon work performed in the midst of an entire evaluation period. On various other work force activities, the rating of record has an introduction, for instance, choosing additional support advantage credit in a diminishing in oblige and giving inside survey pay additions.
Rewards are very essential to be used in every day working of the organization at all the levels by managers at all level. Remuneration is the reward for the work performed by the employee of the organization on direct and indirect way. A basic administer of convincing organization is that all direct is controlled by its results. It boosts the employee to work positively and effectively and to be honest outcomes are successful. Affirmation is an advancing, trademark bit of regular experience. There are various ways in which the employee shall be rewarded. Top level managers can reward their colleagues by saying "thank you" and "keep it up" like words. It does not need any specialty and authoritative master. Moreover, gifts bearings give a wide extent of structures that more formal prizes can take, for instance, cash, time off, and various affirmation things (How to assess providers, 2007, Jul).
The steps and process for change inside the organization is change management. The plan of steps or activities that a change management gathers or undertakes leaders to apply change organization to drive particular advances and assurance in meeting the outcomes that are proposed to becomes about. Segments mentioned below have been recognized from research as key segments of a productive change organization process (Martin Dewhurst, 2012).
A change management group or undertaking leader to assess the status of organization to changes are used by appraisals and mechanical assemblies. Training assessments can change assessments, join various leveled examinations, history assessments, culture, laborer examinations, bolster assessments. A bit of learning into the challenges and openings is assembled by every devices of the project they may look in the midst of the change management (Protection and Management).
Managers assume that if they keep sharing their change management thought with the employees time to time, the project will be finished speedily. There may be a case when the employer will either not listen to or may not follow the change management idea shared by the manager. The employee may not hear what manager is saying because what is told is not new and perfectly fit into their minds.
Managers and leaders in an organization assume a fundamental help part amid change. Group of the change management must develop a course of action in helping activities and help scratch business pioneers finish these plans. Research exhibits that sponsorship is the most basic accomplishment factor (Savino, 2009).
The project presented by the change manager may be appreciated by the CEO of the organization. Dynamic and discernible enthusiasm is incorporated by sponsorship by senior business leaders all through the technique, examining particularly with researchers and gathering a coalition of assistance among various pioneers. Unfortunately, various seniors don't understand what this sponsorship looks like. A change manager or undertaking leader fuses helping senior authorities to do the right things to help the project (How to assess providers, 2007, Jul).
The executive has more effect over motivation of employee to change than some other person. Managers can be the most troublesome at social occasion for convincing the necessity for change that can be wellspring of security. To get the assistance of directors and managers is basic for the change organization authority and group patrons. Solitary change organization practices should be used to empower these heads through the change to process (Transformation, 2017)
The change organization group must set up a method, whenever managers and supervisors are trained to get train the directors to successfully coach their laborers through the change.
For building training about the change and the normal capacities, the foundation for training is necessary to win later on state. Ensuring influenced people get the arrangement they require at the right time is a basic piece of advanced organization. For change and need to help the change, this infers planning should simply be passed on after advances have been taken to ensure influenced researchers have the thoughtfulness regarding the necessity. In light of the capacities, learning and practices vital to execute the change, change organization and undertaking partners will make getting ready essentials.
It is typical to have assurance from laborers and chairmen. Project may become weak due to consistent security, change organization aggregate needs to recognize, fathom and empower pioneers to administer security all through the affiliation. Security organization is the methods and mechanical assemblies used by managers and CEO with the assistance of the people in change management for managing delegate assurance (Kraus, 2017).
To manage the change is limitless, incorporation of the specialist is very essential. Employer's contribution is being completed is a key part of the change organization process. Change directors can execute therapeutic movement in perspective of this contribution to ensure full determination of the movements and separate feedback (Kraus, 2017).
If the project is completed before the deadline, successful project, long deal wins should be seen and celebrated. With a particular ultimate objective, individual and social affair affirmation is a central piece of advance organization to concrete and invigorate the modification in the organization (Lehigh Valley, 2014).
Final step in the change management process is the after-project review. This is a bit of the advancing, incessant difference in advance organization for organization and finally prompts change competency (Lehigh Valley, 2014).For Change management plan, these sections incorporate the regions or sections of a change organization program. They roll out a structure for managing improvement, nearby the change management process. These sections are applied by higher level in effective manner to ensure and expand accomplishment; keeping up a key separation from the loss of regarded employees. It also limits the negative impact of the change on effectiveness and an association's customers.
Being the most essential section of HRM, Execution Appraisal and Compensation figures a system which is totally agreed with legitimate strategy, and completing the same in an objective and direct way, make the structure attractive. It insistently impacts the motivation of the employees. The system expresses execution of employees work within the organization and in addition assistants in training and change of the employees. In pulling, making and holding incredible employees, keeping up, a sound and sensible compensation technique should be set up. HR can incorporate, regard by authentic definition and utilization of these crucial limits and therefore support affiliation technique (Recklies).
The three terms provider evaluation, provider endorsement and provider rating are here and are sometimes confused.
Each of the three terms has been characterized as follows:
Each term has at least one equivalent word. In this way provider or merchant assessment is synonymous with provider examination; provider affirmation with provider endorsement and provider execution with provider rating (Savino, 2009).
As appeared in Figure 5, it can be viewed that the three exercises are parts of a consistent procedure. Supplier evaluation prompts the supplier in endorsing that took after by supplier rating. Further supplier rating may lead either to reappraisal or re-endorsement and dismissal from the rundown of suppliers.
Potential suppliers should explain the requirement. Buyers should have some criteria against which tenders and/or citations may be evaluated. Determinations may be divided as those, identifying with:
Examination does not have any significant bearing to all purchases or providers
Purchases can be arranged by whether they are standard or non-standard, key or nonstrategic, high or low esteem (Frost, 2017).
Upper hand might be inexactly characterized as: Those parts of the organization that enable it to struggle sufficiently as compared to its rivals. As indicated by Porter 'the objective of a non-specific methodology' is to 'make an incentive for purchasers' at a benefit. Day and Wensley4 make argument that there is no normal importance of 'upper hand' the term being utilized conversely with 'particular skill'. Provider examination might be coordinated not just at the capacity of a provider to meet a specific necessity however the long term focal points that the provider can offer to the buyer. Cases of such preferences or abilities include: advancement i.e. new items or process, participation and co-association, innovation, reaction time (Ulrich, 2012).
An upper hand approach concentrates on add up to costs. Delicate and perishable items, for instance, have higher taking care of expenses. Support or transfer costs are higher for a few things than others. Provider examination ought to consider how sourcing can help drive such expenses down.
Limit has been characterized as: The restricting capacity of a beneficial unit to create inside an expressed day and age, regularly communicated as far as yield units per unit of time. Limit is a tricky idea since it must be identified with the degree that an office is utilized e.g. it might be the approach to use generation limit five days week by week, one move day by day or to deliver a most extreme of 2000 units month to month. Plant limit can ordinarily be expanded by extra minutes, including new offices and providers' consideration ought to be given to (Ulrich, 2012):
In the paper it is concluded that the Air Product Inc. is leading organization in its sector and profit gaining organization. The company has struggled with several issues that have been highlighted and an inexpensive planning is needed to provide training to the clients. The reports explains us that the company went through recognition one by one and given costs and problems in finding the difficulties in getting the structural ways for unlocking the value. It is very fair to raise a question for Air Product: is the operational strategy adopted by the organization up to the mark?
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(Mar 2017). A Handbook for Measuring Employee Performance. United State of Personnel Management.
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Ahadi, H. R. (2004). An Examination of the Role of Organizational Enablers in Business Process Reengineering and the Impact of Information Technology. Information Resources Management Journal (IRMJ) , 17(4), 19.
(2016). AIr Product Inc. Form 10 K. Air Product.
(2016). Air Products and Chemicals, Inc. Mindjet. Retrieved from http://img2.insight.com/graphics/dk/vendor/mindjet/airproduct.pdf
Alison Parkes, M. D. (2011). A challenging success: a process audit perspective on change. Business Process Re-engineering & Management Journal, 17(6), 876-897. doi:https://doi.org/10.1108/14637151111182675
(2016, Sep). End-to-end process management in Global Business Services Organization. KPMG.
(n.d.). Form 10 K. United States Securitiesand Exchnage Commission.
Frost, S. (n.d.). Barriers & Challenges to Change Implementation. Retrieved Sep 24, 20178, from Chron: http://smallbusiness.chron.com/barriers-challenges-change-implementation-30842.html
Hameed, T. (2016, Sep 29). Organizational Strategy and Human Resources. Retrieved from People Developement Magazine: http://peopledevelopmentmagazine.com/2016/09/23/organizational-strategy/
(2007, Jul). How to appraise suppliers. The Chartered Institute of Purchansing & Supply. CIPS Knowledge Work. Retrieved from https://www.cips.org/Documents/Resources/Knowledge%20How%20To/How%20to%20Appraise%20Suppliers.pdf
Jenifer L. Grant. (2016, Dec). Corporate Leadership. Retrieved from http://www.airproducts.com/Company/about-us/corporate_leadership/jennifer-l-grant.aspx
Kraus, S. K. (2017, Sep 24). How many layoffs at Air Products? Retrieved from The Morning Call: http://www.mcall.com/business/mc-air-products-strategic-plan-20140918-story.html
Lehigh Valley, P. (2014, Sep 14). Air Products Announces Major Company Restructuring. Retrieved Sep 20, 2017, from Air Products: http://www.airproducts.com/Company/news-center/2014/09/0918-air-products-announces-major-company-restructuring.aspx
Martin Dewhurst, J. H. (2012, Jun). The global company’s challenge. McKinsey Quartely. Retrieved from http://www.mckinsey.com/business-functions/organization/our-insights/the-global-companys-challenge
McCarthy, D. (2017, Jul 3). Top 10 Challenges Managers Face and How to Deal with Them. Retrieved from The Balance: https://www.thebalance.com/top-challenges-a-manager-will-face-2275955
Mifflin, H. (n.d.). The Organizational Process. Retrieved Sep 21, 2017, from Cliffnotes: https://www.cliffsnotes.com/study-guides/principles-of-management/creating-organizational-structure/the-organizational-process
People and Organizational Issues. (2017). Retrieved from AIMA: https://www.amia.org/programs/working-groups/people-and-organizational-issues
Protection and Management. (n.d.). Retrieved from Waste Management: http://www.wm.com/sustainability/protection-and-management.jsp
Recklies, O. (n.d.). Problems in Managing Change. Retrieved Sep 24, 2017, from The Manager: http://www.themanager.org/Strategy/Change_Problems.htm
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