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The focus is on producing and evaluating a Change Management Plan that is based on the following actions:
Benefits of option | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 |
Reduction in staff cost | $30,000 | $30,000 | $30,000 | $30,000 | $30,000 |
contigency planning cost | $20,000 | $20,000 | $20,000 | $20,000 | $20,000 |
Increased customer satisafaction | $10,000 | $10,000 | $10,000 | $10,000 | $10,000 |
Increase productivity | $20,000 | $20,000 | $20,000 | $20,000 | $20,000 |
Savings on overpaid resources | $10,000 | $10,000 | $10,000 | $10,000 | $10,000 |
Total Benefits | $90,000 | $90,000 | $90,000 | $90,000 | $90,000 |
Costs of option | Year 1 | Year 2 | Year 3 | Year 4 | Year 5 |
Recruitment cost | $20,000 | $- | $- | $- | $- |
Cost for new tracking apps | $15,000 | $15,000 | $15,000 | $15,000 | $15,000 |
Cost for organizing programs for disables | $9,000 | $9,000 | $9,000 | $9,000 | $9,000 |
Cost for providing online service | $10,000 | $10,000 | $10,000 | $10,000 | $10,000 |
Maintenance costs | $20,000 | $20,000 | $20,000 | $20,000 | $20,000 |
Total Costs | $74,000 | $54,000 | $54,000 | $54,000 | $54,000 |
Net benefits/costs | $16,000 | $36,000 | $36,000 | $36,000 | $36,000 |
Cumulative benefits/costs | $16,000 | $52,000 | $88,000 | $1,24,000 | $1,60,000 |
Net benefits/cost (NPV @ 5%) | $15,238.10 | $32,653.06 | $31,098.15 | $29,617.29 | $28,206.94 |
Cumulative NPV | $15,238.10 | $47,891.16 | $78,989.31 | $1,08,606.60 | $1,36,813.54 |
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