BSBHRM501 Manage Human Resource Services

Task 1

You will be required to demonstrate skills and knowledge required to define how does the organization determine its strategies and manage for the delivery of human resources services. Read the prescribed short case study and provide a demonstration on conducting a meeting with its CEO (trainer would undertake this role) to discuss the following:
·PEST analysis on the industry
·Brief discussion on the evaluation of the impact of the business environment on the organization
·Provide a stakeholder communications and engagement plan
·Discuss briefly expected performance in the delivery of human resource services agreement
You would be evaluated by your trainer in terms of how well you have presented our human resource services agreement.

Task 2

You will be required to demonstrate skills and knowledge required to define how does the organization determine its strategies and manage for the delivery of human resources services. Read the prescribed short case study and provide a demonstration on a PowerPoint presentation session with its CEO (trainer would undertake this role) to discuss the following:

Slide 1 - Cover page which should include company’s name, title of the presentation
Slide 2 - Introduction of this presentation and objectives to be achieved
Slide 3 - Ethical behaviour expectations
Slide 4 - Measures for dealing with unethical behaviour
Slide 5 - Code of conduct for the organization
Slide 6 - The importance of adhering the code of conduct
Slide 7 - Privacy legislation in practice
Slide 8 - Observing confidentiality when dealing with all human resource information
Slide 9 – Any questions?
Slide 10 – Thank you

In addition, you would need to provide a brief discussion on the following:

The various Human Resource metrics and how can you obtained this information

The importance of keeping the following information to support human resources services

Assessment Task 1

1.You are the new HR manager of a national transport company. The transport company has recently updated its five year strategic plan. After reviewing the strategic plan, you obtain this information:
·The organization owns a fleet of trucks, cars, ships and planes which it uses to transport goods including food, grocery items and mail throughout Australia.
·The organization plans to move into the Pacific and Asia region with three years; once this occurs, it will be expected that goods will be transported within and between all countries.
·Currently, most customers telephone the organization to request its services.
·If customers want an update on where their goods are, employees in the administration department review paperwork and make telephone calls to those responsible for transporting the goods.
·Customers of the organization are becoming more reliant on technology; within three years, the organization plans to offer an online service for booking and tracking goods to be transported.
·The community is becoming more concerned with safety, and the organization is hoping to use its safety record as a competitive advantage.
·The lease on the organization’s main business premises used for administration in the center of Sydney is soon to expire, and the organization will be moving its headquarters to Adelaide, where rent is cheaper.
·Findings from a recent survey indicate that those customers who deal with long-term employees are more satisfied; the organization plans to reduce employee turnover by 10% each year of the strategic plan’s operation.
Analyze the information from the strategic plan to determine what, if any, impact it will have on HR requirements. Conduct a meeting with the Chief Executive (CEO) and senior managers of the transport company in which you set out your findings and/ or request further information.