MPM701: Business Process Management

Learning Outcome Details:

ULO 1: Relate the principles and frameworks of BPM to the achievement of organisational strategies and goals.

ULO 2: Generate solutions to organisational problems using the tools and methodologies of BPM.

ULO 3: Critically evaluate the appropriateness of enterprise systems to enable BPM and change.

ULO 4: Design and deliver informed recommendations about process change to a variety of organisational audiences.

Description / Requirements

Business processes permeate all aspects of business and it is arguable that if a business is not adopting a  business process management approach to realise its strategies, and its subsequent objectives and goals, then it may reduce its chances for success - even its very survival. By taking a business process management  approach, organisations can improve their chances of succeeding in their quests for sustained competitive  advantages through greater efficiencies, quality, innovation and customer responsiveness. In, what is now, a highly competitive, global, interconnected and uncertain business environment, there has never been a better time to draw on the advantages offered by applying the BPM discipline to any business or organisation anywhere.

Task: Preliminary Business Report

This assignment will be completed by teams of 3 individuals.  Your task is to prepare a preliminary business report for the CEO. The CEO has an in-house style which he  expects for business reports, so the main body of your report must be structured using the following headings. A brief about what each section of the report must address is also provided. If you believe that there is insufficient information on which to carry out your analysis, you may make reasonable assumptions however, these must be clearly stated.

BPM and Strategy

? Advise the CEO why a BPM approach should now become part of the way AutoTeknix does business.

? Introduce the CEO to Business Process Management by stating in plain terms what it actually is and how it can help his business.

? In describing the benefits of BPM to the CEO, ensure that you briefly highlight how BPM connects to business strategy (internal and external perspectives), positioning, structure and value propositions and use this case to provide examples where you believe this will assist the reader’s understanding. Briefly describe the meaning of value chains and how using BPM, in conjunction with this concept, can assist the CEO to improve the business.

? Clearly describe the strategy that you believe the CEO should be following and provide a justification for your view.

Problem  Analysis

? The CEO is aware that there are a number of problems within the company and is happy for you to briefly describe these but would like you to concentrate your efforts on the problem which you determine to be the most urgent. Failure to clearly identify, what you consider to be the most urgent problem, will result in a loss of five marks. In relation to this problem, the CEO would like you to identify the causes of the problem, the problem and the consequences of the problem; refer to the capabilities gap and the performance gap here if relevant. ? Show the current ‘As Is’ process using Bizagi Modeler software (or other graphical software if you are unable to use Bizagi).

? Identify any process flow problems and/or day to day management problems; output and input problems; and problems with controls and enablers; develop a project scoping diagram to illustrate the problem which you have identified.

Proposed Solution

? Advise the CEO what it means to develop a ‘business process architecture’ and, particularly, how valuable this can be to the success of the business.

? Bridge the identified gap, revealed in the previous section, by describing a ‘To Be’ process; what will the ‘To Be’ process do, or not do, when the change project is rolled out.

? Support your ‘To Be’ process with a BPMN process flow diagram using Bizagi Modeler software (or other graphical software if you are unable to use Bizagi).

? Are there any key aspects in your proposed solution that you should clearly describe to the CEO, for example: SOA; ERP; Master Data; Core, Support and Management processes; alignment issues; etc?

? Based on the information provided in your proposed solution you must also include a fully annotated organisational structure chart.

Solution Considerations

Large BPM driven organisational changes can be extremely valuable, they are also complex undertakings  impacting the organisation, its people and its use of modern technologies.

? Identify and briefly describe significant considerations that might impact your client’s company, both  during the redesign development stage and upon the implementation of your proposed solution. Some considerations might pertain to the costs of bridging the gap (time, effort, money, etc.), risks,  opportunity costs, politics, etc.

? Specifically address any upstream or downstream implications (within or outside the organisation) of  the solution you have proposed, stating why these implications are important.