BSB61015 Advanced Diploma of Leadership and Management

Task:

Question 1

After completing a comparison of current performance against desired performance levels, identify the corrective actions required to achieve the business plan goal of improving warehouse productivity by 10%. What type of corrective actions do you recommend for each performance improvement (e.g. interim, adaptive, corrective, preventative or contingency)?

Area Required corrective action

Time

Average order processing time

Cost

Average cost to process an order

Quality

Error rate

Production

Average number of orders processed per day

Analyse systems and processes

After implementing his strategy to monitor and evaluate performance, Tony has identified the areas that require corrective action. Tony knows that in order to do this, he must first complete a more detailed analysis of the warehouse systems and processes, and identify the specific steps required to improve productivity.

Systems

Two years ago, the warehouse implemented a custom-built electronic warehouse management system (WMS) which has had an enormous impact on productivity. When completing his review, Tony asks the following questions to ensure that the system effectively supports warehouse operations: 

?Has the warehouse achieved the productivity goals that were to be delivered by this system?

?What is the occurrence rate of the system being out of order and impacting on the packing of orders?

?How long does it take to train new staff members to use the system?

?How do the employees who use the system rate its ability in assisting them to process customer orders efficiently?

Tony also uses the system to generate a series of reports that allow him to analyse warehouse systems and processes. The reports details:

?number of orders packed per hour, per day

?time required to pack each order

?number of packers per order

?number of boxes per order.

Tony also documents the process (from order receipt to dispatch) to assist with his analysis, and to help him to understand the exact process followed in packing an order.

Question 2

a.Critically analyse the performance against planned objectives.

i.Identify areas of non-performance.

b.Report on systems failures which contributed to these results.

i.Consider failures in communication, planning, reporting and training.

c.Review performance indicators and refine if necessary.

i.Comment on the suitability of performance indicators and what changes might be required to achieve organisational goals.

Question 3

a.Recommend performance improvement strategies.

b.Identify and redefine performance measures, if necessary.

c.Document a training and development strategy to address the performance of underperforming individuals or teams.

i.Identify development needs of individuals and groups.

ii.Identify training/coaching needs.

iii.Present in a development plan.

Question 4

a.Develop a strategy for reviewing systems processes and work methods at B&A Toy Warehouse.