BSB51915-Diploma of Leadership and Management

Worried about how the growth will impact quality, the CEO has asked you to develop a comprehensive set of policies and procedures that cover:

• Staff consultation

• Internal communication

• Cultural diversity within the workplace

• Continuous improvement (including encouraging staff participation)

• Staff complaint and conflict resolution

• Maintaining company ethics

• Encouraging and maintaining effective and harmonious workplace relationships

Your implementation will encompass running a meeting for your team in which you:

• Explain and discuss your policies and procedures in detail to 2 team leaders within your company

• Ensure each team leader understands the new procedures and how they will be implemented (including their role in this process) It is important that you are prepared for this session, ensuring you:

• prepare for the session to ensure everything is covered

• develop and provide relevant documentation / supporting materials to your team Your assessor will observe you running the meeting