ITMG 630 Project Management for E-Business

Question 1:

E- commerce of electric commerce has improved significantly over the years and has become extremely popular as a part of the modern society. However, e -commerce has a unique impact on various business organizations. This new format of trade increases productivity of a business significantly (Fang, 2020). However, if the popularity of e- commerce continues to increase, it might have a negative impact on business economy, and might lead to high levels of inflation due to increased prices and the many competitors operating in one industry.

On the other hand, the organizational response of many businesses across the globe have improved with the inclusion of e- commerce as an acceptable method for running and selling their products. Proper use of e- commerce has been seen to positively impact the organizational response time.

Question 2:

‘Human touch’ is a concept within the business industry, that allows the customers to interact directly with the customers, in case they have a query or need assistance. However, the popularity of e- commerce has eliminated this factor within the service of a business organization. All functions are automated and therefore, no direct customer relations are available for assistance. Therefore, it can be said that the factor of ‘human touch’ has been eliminated (Shao, 2019).

Question 3:

Amazon Inc. uses a machine learning service that analyses the shopping patterns of a customer, and then creates a recommendation list for a customer based on their shopping choices and preferences. This method is helpful for both the business and the customers because it provides a list of products that the customer is interested in buying, and also helps Amazon Inc. attract more and more customers with their customizable recommendations.

If a few books on a particular topic have been looked up on the official site of Amazon, the machine learning software allows the creation of a customized book list, which contains books in the genre that the customer is looking for. This makes the shopping experience seamless.

Question 4:

Both Alibaba and Amazon Inc. are e- commerce websites that operate in different parts of the globe. Amazon Inc. is a popular e -commerce retailer used in many countries including America, Europe and even parts of Asia. On the other hand, Alibaba has gained a strong customer base for themselves in China and adjoining countries.

Alibaba has a very strong business model, and has been able to expand their business and increase their revenue generation through advertisements (Wu & Gereffi, 2018). However, Amazon Inc. is one of the ‘Big 5’ companies. However, post- pandemic, both of these organizations and their operations have been compromised. Currently, both companies are growing and developing at the same rate. The quality of Alibaba products is not as good as that provided by Amazon Inc. and this can detract their ability to become the frontrunner in online sales.

Question 5:

Schedule management and scope management are terms that are closely associated to e -commerce organizations. Schedule management allows companies like Amazon to prepare a proper timeline between receiving an order from a client, and delivering the same to them. Scope management studies the outcomes of their operational processes as well as the benefits of the same.

Question 6:

Quality management is an important process for e- commerce websites like Amazon Inc and Alibaba. It helps provide high quality products to their customers, which in turn helps create a positive reputation among their own targeted customer bases (Wang, 2021).Release management talks about the different stages that are associated with the entire process of making and releasing different software. The different stages of this process are thoroughly studied as a part of release management.

References:

Fang, X. (2020). Exploring the impact of e-commerce on cities and villages: The case of Amazon and Alibaba (Doctoral dissertation, Tufts University).

Shao, Y. (2019). Discuss the similarities and differences of Amazon and Alibaba with respect to cross-border e-commerce. Science Journal of Business and Management, 7(6), 159-163.

Wang, T. (2021). Discussion on business models of Alibaba and Amazon in three operating directions. Frontiers, 2(4).

Wu, X., & Gereffi, G. (2018). Amazon and Alibaba: Internet governance, business models, and internationalization strategies. In International business in the information and digital age. Emerald Publishing Limited.

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