New! Hire Essay Assignment Writer Online and Get Flat 20% Discount!!Order Now

BUSN 20017 Effective Business Communications

Published : 31-Aug,2021  |  Views : 10

Question:

1.Describe the events and your experience – What did.
2. Interpret and evaluate the events from your perspective – What do I think about it now How does it relate to other things that I know Explain your experience; reveal your new insights, connections with other learning, your hypotheses, and your conclusions
3. Reflect on how this information will be useful to you – What questions do I have Have I changed how I think about the situation Where do I go from here.

Answer:

Reflection is a powerful tool for any individual studying or working in the professional domains of business and management. Both learning form direct experiences coupled with effective reflection on the experiences is found to be extremely helpful in synthesizing, developing abstract as well as articulating the key lessons taught by experience (Kassem et al., 2017).  Reflecting on the topics learnt in classes makes the experiences more productive. Reflection helps to build one’s own confidence in his ability to achieve goals like in self efficacy. This in turn is seen to translate into higher rates of learning (McDonald, Steen & Shazi, 2016). The following assignment will therefore portray light on the experiences that I have garnered during my placement months and will help me realize my weakness. Accordingly strategies would be developed by me who would help me to overcome my weakness and thereby enable my business communication skills effectively to achieve success.

This paragraph would first portray some of the experiences which I have gone through during my internship phase. This will reflect the weakness I have encountered in my communication. While I was placed in Xyz firm as intern, I faced severe issues in communication. I was placed into a group of 8 individuals where the task was given by our intern. We were supposed to divide the task according to our strength so that the ultimate production of the team can be achieved. After assigning of the task, I was unable to understand what the mentor had assigned to me. However, my introvert nature did not allow me to ask for help from the mentor or from my friends. As a result the work outcome that was achieved did not meet the mentor’s expectation and was criticized. In another instance, I was assigned a task to a group of two members for completing a task in a competition.

Due to poor performance of my teammate, we lost. I could not control my anger and disappointment and shouted on him in spite of him telling the fact that he is not adapted to the subject of the competition. This lack of self control resulted in a feud between us for which our team members were affected. I did not try to relieve him from his loss or did not encourage him or try to develop him. Instead I stopped talking to him which hurt his ego. Moreover I also suffer from a lack of motivation when there is a need for multitasking. I tend to become pessimist in nature. When a new project was asked my mentor to be completed within only a week, I got pessimistic and stated that it can never be completed within such a short time instead of trying innovative strategies to achieve them.

Such a tone of me also affected my team members’ morale and they also felt in similar ways. As a result our mentor criticized of this unenthusiastic spirit. Moreover, once I was absent and therefore the next day, my team mates came to me to help me understand all the tasks and important lectures that I had missed. However, my impatient listening skills made me cut them in between their conversations and I stated that I have already understood them. Later when I was performing the task I faced difficulty as I did not hear them properly. Therefore I had to suffer due to my impatient listening skills.

From the entire experience, I noticed that I have mainly two issues which if not handled with care may result in negative effects in my future professional life. The first issue is my introvert nature which is an important aspect of emotional intelligence. Moreover I also fail miserably to control myself when I am upset or disappointed which affects my relationship with them. Self regulation is an important aspect of emotional intelligence. Self control and open mindedness is extremely important for establishing proper workplace environment and developing strong bonds among the team members (Mohavedi et al., 2016). Often adverse or critical situation may arise which might make the situations strenuous and may create rifts.

 Developing the skill of self control helps to overcome the strenuous situations and in turn helps to develop trustworthiness. Moreover an individual who is open minded and transparent and do not have introvert behaviour can mingle with other colleagues in a better way and performs effective communication. This in turn increases productivity and such individuals are perceived positively by all members and liked by all at the workplace (Men &Bowen, 2016). This reduces the chances of conflict and results in smooth workflow. Such individuals are also helped by workplace colleagues and a sense of bonding prevails which increases the quality and quantity of the work produced by the team. Another issue that I have recognized is the lack of empathy and also motivation.Motivation which is also called willingness to perform is stated by researchers to be equally important to ability of an individual motivation improves efficiency which in turn increases production and hence decrease costs (Versic  et al., 2016).

Not only that, motivation helps to change negative behaviour as well as different indifferent attitudes of employees. Proper motivation also helps to prevent job boredom and keeps an individual on the path of innovation and creativity. Empathy is also important as it helps to understand others and thereby develop closer relationships. More transparent the relationships, the better will be the working environment without stress and tensions. Moreover, empathy has three important parts that needs to be achieved for better benefit. These are listening, openness and understanding (Siriwardane & Durden, 2014). Empathy allows individuals to feel safe as they understand that they would not be blamed for their unintentional failures.

Empathy also helps individuals to develop their performance by understanding each other’s issues, backgrounds, weakness and others and therefore develops a committed teamwork (Jackson, 2014). Active listening is also very important for maintain clarity in the conversations so that tasks gets completed successfully without any failures. This helps reaching the goals much easily and rapidly. Moreover, it also helps to resolve any conflict and thereby prevents any disruption of workflow. Active listening makes the opposite person feel that is words or suggestions are respected and feels that he is accepted and cared for by the organization (Brinks & Costigan, 2015). All theses weakness need to be worked upon by me so that I can become skilled business professionals and reach the peak of success by proper emotional intelligence and communication skills.

Motivation, empathy, self control, relationship building, open mindedness are all components of emotional intelligence which I lack in my business and communication skills. In oral communication, I also do not have proper listening skills. Therefore, I should take initiatives to develop my emotional intelligence components mentioned and also my listening skills. In order to develop my emotional intelligence, I should first try to observe the ways about how I feel about different situations (Goleman, Boyatoz & Mckee, 2013). When one pays attention to what he is feeling, he can control own emotions and also learn to trust other’s emotions.

Reflecting on the emotions will help to gather self control and be more careful the nest time. Secondly, it is also important to stop judging the opposite persons’ emotion and statements form own point of view (Munro et al., 2015). Rather developing a skill to understand the situation form the opposite person’s point of view is extremely important to handle the situation effectively. Stopping judgments will help the individual to be perceived in positive light by the colleagues. Moreover taking responsibility of our own feelings and behaviors is also very important. Handling the situation ethically and responsibly would be my priority. I should mainly practice responding rather than reacting I should also try to practice empathy not only with others but also with myself which would in turn help in developing a positive environment.

To increase motivation, one should set simple goals, recognize one owns success,  being positive, staying fueled, staying mentally and physically healthy, taking regular breaks. All these would gradually help in building motivation and willingness to work. In order to develop listening skills I need to be more careful and develop my concentration during conversations (Dawson, 2015). I should also attend workshops for practicing the skills and would also go through journal articles for finding evidence based recommendations (Fall et al., 2013). I would also take effective discussion with my mentors so that I can effectively understand how to change my all working attitudes to gather more knowledge and enhance my skills.

Hence, form the entire assignment on reflection of my work skills, I realized that I am introvert, do not have self control and empathy and also lack motivation. I also realized that I have improper listening skills. All these are affecting my performance, resulting in conflicts and ineffective relationship building and failure to meet productivity and company’s goals. Hence, I will take effective strategies for developing self control and visit workshops to develop my communication skills. I believe that when I will overcome all my weaknesses, I will be able to become an expert professional in business and communication.

References:

Brink, K. E., & Costigan, R. D. (2015). Oral communication skills: Are the priorities of the workplace and AACSB-accredited business programs aligned?. Academy of Management Learning & Education, 14(2), 205-221.

Dawson, G. A. (2015). Integrating Emotional Intelligence Training Into Teaching Diversity. B> Quest.

Fall, L. T., Kelly, S., MacDonald, P., Primm, C., & Holmes, W. (2013). Intercultural communication apprehension and emotional intelligence in higher education: Preparing business students for career success. Business Communication Quarterly, 76(4), 412-426.

Goleman, D., Boyatzis, R. E., & McKee, A. (2013). Primal leadership: Unleashing the power of emotional intelligence. Harvard Business Press.

Jackson, D. (2014). Business graduate performance in oral communication skills and strategies for improvement. The International Journal of Management Education, 12(1), 22-34.

Kassem, R., Ajmal, M. M., & Khan, M. (2017). The relationship between organizational culture and business excellence: Case study from United Arab Emirates. In Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications(pp. 732-751). IGI Global.

Macdonald, S., Steen, J., & Shazi, R. (2016). Aiming for Excellence: Reflections on the Advanced Institute of Management Research and its Elite. British Journal of Management, 27(2), 438-454.

Men, R. L., & Bowen, S. A. (2016). Excellence in Internal Communication Management. Business Expert Press.

Movahedi, B., Miri-Lavassani, K., & Kumar, U. (2016). Operational excellence through business process orientation: An intra-and inter-organizational analysis. The TQM Journal, 28(3), 467-495.

Munro, M., Munro, A., Lemmer, K., & Pretorius, M. (2015). Theatre strategies to develop emotional intelligence skills in business communication: An exploratory study. Southern African Business Review, 19(2), 1-26.

Siriwardane, H. P., & Durden, C. H. (2014). The communication skills of accountants: what we know and the gaps in our knowledge. Accounting Education, 23(2), 119-134.

Vercic, D., Vercic, D., Zerfass, A., & Zerfass, A. (2016). A comparative excellence framework for communication management. Journal of Communication Management, 20(4), 270-288.

Get An Awesome Price Quote For Your Paper – Absolutely FREE!
    Add File
    Files Missing!

    Please upload all relevant files for quick & complete assistance.

    Our Amazing Features

    delivery

    No missing deadline risk

    No matter how close the deadline is, you will find quick solutions for your urgent assignments.

    work

    100% Plagiarism-free content

    All assessments are written by experts based on research and credible sources. It also quality-approved by editors and proofreaders.

    time

    500+ subject matter experts

    Our team consists of writers and PhD scholars with profound knowledge in their subject of study and deliver A+ quality solution.

    subject

    Covers all subjects

    We offer academic help services for a wide array of subjects.

    price

    Pocket-friendly rate

    We care about our students and guarantee the best price in the market to help them avail top academic services that fit any budget.

    Getting started with MyEssayAssignmentHelp is FREE

    15,000+ happy customers and counting!

    Rated 4.7/5 based on
    1491 reviews
    ;